Recruiting is competitive. Like in any competition, there are winners and losers. The champions at sourcing, attracting, assessing, and hiring...
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The findings of this research project are based on interviews with 44 Human Resources (HR) leaders across 39 national and...
The word “Innovative Disruption”, to quote from Mr. Clayton Christensen, the Author of “Innovator’s Dilemma”, refers to an organization or...
The quality of each contact is essential to successful call center performance. Quality should be defined to reflect the needs...
monday.com Work OS manages the data of over 152,000 companies around the world, and with this responsibility, we are committed...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
Streamline Ticket Management, Problem Resolution, and Compliance The integration between the two platforms provides a unique solution that expedites ticket...
Introducing CRM offers available today Today’s CRM market offers a significant number of solutions and software alternatives. Some fit larger...
CloudCTI offers an Embedded Integration with Zendesk for customer support, all from withinthe Zendesk environment and without the need of...
As Zendesk has grown - over 20,000 companies now use Zendesk to engage their customers - we started thinking how...
