Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. It provides...
Whitepaper
As Zendesk has grown – over 20,000 companies now use Zendesk to engage their customers – we started thinking about...
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for computing,2...
Natural language processing transforms unstructured, natural language text into a structured, language-independent representation. In our system, this means identifying entities...
Digitization is the new mantra where machine learning (ML) has been predicted to contribute substantially and act as a game-changer....
Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users....
Why Machine Learning and Why Now? Machine learning is no longer just for smartphones or game shows. Here’s how to...
Product returns are a growing concern for merchants and brands. Estimates show that up to 40% of online orders are...
