Let’s face it: Globalization is affecting every core business activity, from supply chain and customer engagement to regulatory reporting and...
Whitepaper
Attracting and retaining highly skilled and qualified employees is challenging. Companies have responded by introducing incentivized pay policies, fellowships, short-term...
Today’s market leaders are developing performance-driven rewards programs to recruit and retain top-notch employees. They use variable pay mechanisms to...
Business is changing quickly and successful organizations need to prepare for ongoing change. To thrive, companies need to have insight...
HR used to be considered a support function. HR professionals were limited to administrative tasks and senior executives didn’t think...
No one will deny that meeting customer requirements is a great challenge. You will need to keep up with contacts,...
The quality of each contact is essential to successful call center performance. Quality should be defined to reflect the needs...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
Streamline Ticket Management, Problem Resolution, and Compliance The integration between the two platforms provides a unique solution that expedites ticket...
Introducing CRM offers available today Today’s CRM market offers a significant number of solutions and software alternatives. Some fit larger...
