Over the last decade, the customer experience industry has seen a dramatic rise in the use of intelligent virtual agents...
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Today’s leading companies aim to establish a customer-centric vision and tactical strategy, and technology plays a critical role. It provides...
As Zendesk has grown – over 20,000 companies now use Zendesk to engage their customers – we started thinking about...
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between...
Zendesk was faced with a challenge: while their marketing team was able to generate tons of leads every month, a...
The future of AI is hybrid. As generative AI adoption grows at record-setting speeds1 and drives higher demand for computing,2...
Natural language processing transforms unstructured, natural language text into a structured, language-independent representation. In our system, this means identifying entities...
Digitization is the new mantra where machine learning (ML) has been predicted to contribute substantially and act as a game-changer....
Telecoms need to be able to incorporate new technologies and next-generation connectivity such as 5G to customers and end users....
Why Machine Learning and Why Now? Machine learning is no longer just for smartphones or game shows. Here’s how to...
