Companies of all sizes face a variety of challenges in managing personal computers (PCs) throughout their organizations. Associated with those challenges are some opportunities for improved performance and control made possible by new solutions. While many large organizations have PC management tools in place, a significant number of other firms don’t have solutions that handle essential PC management tasks such as providing updates and endpoint protection and keeping track of hardware and software inventory.
As a consequence, end users may experience hours of lost productivity due to missing updates or malware, and IT staff can be overwhelmed with reactive troubleshooting. As businesses grow and deploy new PCs into the environment, a new set of challenges can emerge: managing a range of PCs running different operating systems and software versions. Mixed environments can be an even greater chore to manage when the support of mobile workers is included. After all, remote workers may have high-speed connections but may not always be able to connect to a corporate network and gain access to support. Knowing what’s on those PCs, as well as those that are in headquarters attached to the corporate network, would certainly be helpful, but this information may simply not be available.
